Mar. 13, 2007
RSU Innovation Center to Host Customer Service Workshop
Educational Event Will Focus on Complaint Resolution
One of the tenants of a successful business is superb customer service. In an effort to help area entrepreneurs go beyond the boundaries of basic customer service training, Rogers State University Innovation Center is hosting a small business workshop titled “10 Golden Rules for Complaint Resolution.”
The workshop will be held from 6:30 to 9 p.m., Thursday, March 29, at the RSU Innovation Center, located at 2000 University Drive on the Claremore campus. lang="EN">Myra Golden, one of the service industry’s most prominent trainers, will lead the workshop.
“There is always a competitor that can provide a product or service better or cheaper. The best way to differentiate yourself is not only to provide superior service in the first place, but the ability to turn tough customers into your best customers,” said Dr. Ray Brown, vice president for economic and community development at Rogers State University.
The 10 Golden Rules for Complaint Resolution positions business professionals to resolve problems and maintaining loyalty by combining wining human relations skills with focused problem solving. The workshop will include field-tested and proven strategies for Complaint Resolution.
According to customer service trainer and author Golden, complaint handling is a sales function with proven bottom-line value. Recent research points to five indisputable bottom-line benefits of effective complaint handling:
Advance registration for the workshop is required. The registration fee for the workshop is $15 and must be paid at the time of registration. To register please contact the RSU Innovation Center at (918) 343-7533 or e-mail Innovation@rsu.edu.For more information about Myra Golden please contact:
Myra Golden Seminars, LLC